PRIVACY POLICY
Welcome to Project COCO Farmfresh (the “Company”, “we”, “us”, or “our”). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.projectcoco.in (the “Site”) and when you purchase our microgreens, subscribe to our service, or otherwise interact with us.
1. Information We Collect
We may collect the following categories of personal information:
Contact information: such as your name, email address, phone number, postal address, delivery address, billing address, and other contact details you provide when you place an order, subscribe to a package, or contact us.
Account information: if you create an account on the Site, you may provide a username, password, and other information associated with that account.
Payment and transaction information: details of your purchases, order history, subscription packages, payment method (card, UPI, etc — although we do not store full card details ourselves, these may be handled by payment processors).
Usage information: information about how you use the Site, such as pages visited, products viewed, time spent, IP address, browser type, device type, referral/exit information, and other analytics data.
Marketing & communications information: your preferences regarding receiving marketing from us (e.g., newsletters, promotions), your responses to marketing communications, and your opt-in/opt-out choices.
Customer support information: any information you provide when contacting us for support or enquiries (for example via live chat, email or phone) including comments, questions or complaints.
Optional information: if you participate in any surveys, reviews, competitions or events we run, you may voluntarily provide additional information (for example dietary preferences, business/restaurant type if you are a B2B customer, etc).
2. How We Use Your Information
We will use your personal information for the following purposes:
To process and fulfill your orders, subscriptions and deliveries of our microgreens.
To manage your account, including login credentials, preferences and access to subscription services.
To communicate with you about your order status, delivery, returns/exchanges, subscription renewal, or other service-related messages.
To provide customer support and handle your enquiries or complaints.
To improve our products, services and Site: e.g., by analysing usage, testing changes, improving user experience, monitoring quality of our microgreens/farm operations.
To send you marketing communications, promotional offers, and updates about new products or services, subject to your consent and our marketing preferences.
To comply with legal obligations, prevent fraud or misuse of the Site, and protect our rights, property or safety (and that of others).
To aggregate data for statistical or research purposes in anonymised form (so it no longer identifies you personally) for internal business purposes (e.g., trend-analysis, customer segmentation, demand forecasting).
3. Disclosure of Your Information
We may share your personal information as follows:
With service providers and partners who help us operate the Site, fulfil orders, manage subscriptions, deliver products, process payments, send emails or marketing, perform analytics or customer support. These providers act as our “processors” and only use your information under our instructions.
With affiliated companies or business partners (for instance, if we launch a joint service or co-brand with another company) — we will inform you of such sharing and give you choice where required.
With third parties as required by law (for example to comply with a court order, governmental request or regulatory requirement), or to prevent fraud or protect our rights, property or safety (or that of our customers).
In the event of a business transfer, such as a merger, acquisition, sale of assets or part of our business, your personal information may be transferred (but we will require the new entity to respect the terms of this Privacy Policy or ask you for new consent).
In anonymised or aggregated form (where individuals cannot be identified) for internal business or research use.
4. Cookies and Tracking Technologies
We and our service providers may use cookies, web beacons, pixels and similar tracking technologies to collect usage information and to personalise your experience on the Site. You may be able to change your browser or device settings to limit or disable cookies (please note: this may affect your ability to use certain features of the Site). We may also use analytics tools (such as Google Analytics or others) to measure and analyze traffic and usage trends.
5. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information:
To access the personal information we hold about you and to request a copy of it.
To correct or update inaccurate or incomplete information.
To request deletion of your personal information (subject to legal or business retention obligations).
To object to or restrict processing of your personal information, or withdraw your consent (where the processing is based on consent).
To opt out of marketing communications (you may use the “unsubscribe” link in any marketing email, or contact us at the address below).
To request portability of your personal data (where applicable).
We will respond to your requests in accordance with local law. If you are resident in a jurisdiction with data protection law (such as GDPR in the EU) you may also have the right to lodge a complaint with a supervising authority.
6. Data Security and Retention
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include access controls, encryption (where appropriate), secure data storage and regular review of our security practices.
We will retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy (including for any legal, accounting, tax or business-reporting purposes). After that, your information will be securely destroyed or anonymised.
7. International Transfers
Your personal information may be stored and processed in India or in other countries where our service providers or partners operate. By using our Site and providing your personal information you consent to such transfers, subject to applicable law. We will ensure appropriate safeguards are in place whenever your data is transferred outside your country of residence.
8. Children’s Privacy
Our Site and services are not directed to children under the age of 18 (or the age applicable in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected personal information of a child without parental consent, we will delete such information as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes in our business, legal requirements or our Site’s operations. When we do, we will revise the “Last updated” date at the top. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, or would like to exercise your data-rights as described above, please contact us at:
Project COCO
Address: Chaitanyapuri, Hyderabad,Telangana
Phone: +91 6360192001
Email: marketing@projectcoco.in